Your order will be shipped within 24-48 business hours in most cases. For Specialty products, it can take up to one week to ship your order. A drop-shipment may be arranged for certain orders.

PLEASE CALL OR EMAIL US FOR PAYPAL OPTIONS
If you are a first time buyer and/or your order is large over $100 USD your order will be shipped out with signature verification.

MaxNature.com is not responsible for damaged, lost or stolen packages. Shipping rates may be subject to change without notice.

 

Flat Rate
For Shipping Inside United States, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands (U.S.)

Free First Class Shipping for US Orders Over $135

$7.95/order (First-Class Mail, 5-6 days)
$13.50/order (Priority Mail, 3-4 days)

For International orders
Shipping rates are variable based on shipping options, weight, number of items, and value of an order.

Canada
$15.75 and up (First Class Mail, 11-15 days)(Not Trackable)
$38.00 and up (Priority Mail,7-11 days)
$60 and up (Express Mail, 5-9 days)

Other Countries
$15.75 and up (First Class Mail, 11-15 days)(Not Trackable)
$38.00 and up (Priority Mail,7-11)
$60 and up (Express Mail, 5-9 days)
Please note that we are not responsible for any of the restrictions, duties, taxes and broker fee's collected from your country.

If a package is rejected by the Customs Service of your country, the shipping fee is non-refundable. When/IF it is returned to our facility we will issue a refund for the products purchased. Please note that it can take 1-3 months for the package to be returned.

There may be some restrictions on products, method of payment and amount of purchase for certain international orders.

Please call if you have any questions: Tel: (626) 415-7375/ 626-775-4002

Back Orders
Customers are only charged one shipping charge and will not be charged additional shipping to send out back order items.
For special shipping arrangement, please contact us for details.

Return Policy
We accept returns within 14 days of you receiving your order
If you wish to return please contact us at (626) 415-7375 or via e-mail at herbsdirect@gmail.com

There is a restocking fee of 15%, which will be waived if we have sent the incorrect order.
There is a 30% restocking fee for Granules.
We will refund immediately to your method of payment once the package arrives back to us. We will not refund for the shipping cost.

We don't accept products for return that have been opened and used.
We do not guarantee anything on the website, if you require any more information please contact us by phone or e-mail, we are always happy to help.

Please note these are general return policies, please call us if you wish to know more.